Right of Withdrawal

You have the right to withdraw from this contract within 14 days without providing a reason. The withdrawal period will expire after 14 days:

1. a) in the case of a sales contract relating to a single good, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the good; or
2. b) in the case of a sales contract relating to multiple goods, ordered in one order and delivered separately, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good; or
3. c) in the case of a sales contract relating to the delivery of a good consisting in multiple lots or pieces, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

In the event that the order relates to a kit of pieces (“Kit“) or a box containing several pieces (“Box“), the Product consists of the Kit and/or the Box as a whole, as the packaging of the Kit or Box contains information required by law, such as the lot number and INCI (INCI means “International Nomenclature of Cosmetic Ingredients”, i.e. the indication of the ingredients of the product). It follows that the right of withdrawal can be exercised only with reference to the entire Kit and/or Box and not in relation to individual pieces.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form. You can also fill out and electronically submit the withdrawal form, following the guided procedure available to you in the “Reso/Diritto di Recesso (Returns/Right of Withdrawal)” section within your account on our website www.lamandeshop.it. If you choose this option, we will immediately send you a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail).

Alternatively, you can contact our Customer Service directly telling us the order number for which you want to exercise the right of withdrawal or sending your statement of withdrawal to the e-mail address: servizio.clienti@lamandeshop.it, or to the address: L’Amande Srl – Corso Italia 22, 20122 MILANO (MI) – c/o Servizio Clienti/Customer Service.

In order to meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal (or contact Customer Service) before the withdrawal period has expired.

Please remember:

(A) the right of withdrawal is excluded in the cases referred to in Article 59 of the Consumer Code and, in particular, as regards contracts entered into through our site, with regard to the supply (i) of customized or clearly personalized goods; (ii) of goods that are likely to deteriorate or expire rapidly; (iii) of sealed goods that do not lend themselves to being returned for hygienic reasons or for reasons connected to health protection and are opened after delivery (e.g.: creams, sunscreens and cosmetic products in general, perfumes, etc.). The supply of a cosmetic product is considered to be open if the package containing it is open. The supply of a perfume is considered to be open if the bottle cap containing the perfume is removed. The supply of a cream, a sunscreen or any other cosmetic is considered open if the package containing it is open.

(B) without prejudice to the provisions of point (A) above, in any case, if the Product for which the right of withdrawal has been exercised has been opened, given the type of Products, it is assumed that the Product can no longer be placed for sale, that it has undergone a 50% reduction in value and, consequently, that the repayment amount will be reduced by 50%, without prejudice to L’Amande’s right to deduct from the repayment amount an even greater sum, in the event that the decrease in value suffered by the Product due to an incorrect handling of the same was greater than 50%. In the event that the withdrawal concerned Boxes and/or Kits, since the Product consists of the Kit or the Box as a whole, in case even one of the pieces inside the Box and/or the Kit was opened, the decrease in value minimum 50% will be applied to the entire Box and/or Kit.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (included the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, if any), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract and without prejudice to the previous point (B). We will carry out such reimbursement using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise. In particular: (i) in the case of payment by credit card, the refund amount will be credited to the same payment method that you used for the purchase; (ii) in the case of payment by PayPal, the refund amount will be credited to the PayPal account that you used for the purchase.

In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Please send back the goods to:

L’Amande o R.C. Logistic

Via delle Industrie, 40
20884 Sulbiate (MB) 

without undue delay and in any case within 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period expires.

The direct costs of returning the goods will be borne by you.

In the event that the goods due to their nature could not be returned by ordinary post, we indicate that the estimated maximum return cost is 10 Euros.

In any case, you are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by its packaging (which, as bearing the INCI indication of the Product, is an integral part of the Product itself) of all the possible accessories, illustrative sheets, identification tags, labels and the disposable seal, where present, still attached to the Product, intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. The withdrawal also applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product, without prejudice to the provisions in relation to the Kits and Boxes.