Deliveries and Restrictions

(“Main destinations” refers to provincial capitals and the main inhabited centres; “secondary destinations” refers to medium to small size municipalities; “disadvantaged destinations” refers to very small centres, the mountain and remote areas).

The indicated delivery terms start from the working day following the dispatch of the order, unless otherwise indicated. The delivery time for the specific order will also be indicated before the transmission of the order and in the order confirmation.

The courier we use is BRT (Corriere Bartolini).

The Home Shipping is intended for the street level, unless otherwise specified in the Product Sheet. The Home Shipping will be made from Monday to Friday during normal business hours (from 9 am to 6 pm), excluding national holidays.

The customer can track the shipment thanks to the tracking number and/or link that will be sent to him by the carrier by e-mail at the end of the purchase.

In case of impossibility of delivery due to the customer’s absence at the address specified in the order form, the courier will leave a notice of passage containing the contact number (“Notice of Passage“). The courier will then carry out a second delivery attempt the following day, or on an alternative delivery date previously arranged, depending on the instructions on the Notice of Passage.

In case this second attempt was not successful or in case the customer did not contact the courier, the parcel will go “in stock” with the courier. The courier will then communicate the storage to L’Amande which, through the Customer Service, will contact the customer in order to provide him with all the information necessary for collecting the parcel at the courier’s branch.

In the event that the customer did not pick the parcel up at the courier’s branch within 5 days of delivery of the transit advice, the purchase contract will be deemed terminated by law pursuant to and for the purposes of Article 1456 of the Civil Code with consequent reimbursement, within 15 working days from the termination of the contract, of the Total Amount Due, minus the cost of unsuccessful shipping, the storage costs, the return costs to L’Amande and any further expenses the Company may have incurred in due to the impossibility of delivery caused by the customer’s absence.

The delivery procedure, the handling terms in case of impossibility of delivery due to the absence of the recipient and the consequences of non-collection within the agreed terms and the return to the sender for non-delivery will be remembered in the Shipping Confirmation e-mail.